Support

Partner marketing shouldn’t come with a support queue that leaves you guessing. Whether you’re a growing brand or a publisher on the network, our team is ready to help you find an answer — fast. Get help with your FuseTwo account, your platform integration, or your program — direct from the team that runs it.

Contact FuseTwo Support

Email [email protected] for help with your account, your integration, tracking, payouts, or anything else related to your FuseTwo program. We respond within one business day.

Already working with a FuseTwo account manager? Reach out to them directly. They know your program and can usually move faster than a general support request.

Trust & Security Notice

FuseTwo will only contact you from a @fusetwo.com address. We’ll never ask for your password, request upfront payment, or ask for deposits over email or messaging apps. Forward anything suspicious to [email protected].

Get Help by Platforms

Jump to setup and troubleshooting guidance for your platforms.

Shopify BigCommerce WooCommerce Wordpress

Platform

Shopify

FuseTwo connects to your Shopify store through our app in the Shopify App Store. Most setup questions come down to installing the app, connecting your FuseTwo account, and confirming tracking is live on your storefront.

If something isn’t working as expected, email [email protected] with your store URL and we’ll take a look.

Platform

BigCommerce

FuseTwo integrates with BigCommerce to track affiliate and partner-driven orders back to your store. If you’re setting up the integration for the first time or troubleshooting attribution, email [email protected] with your store details.

Platform

Woocommerce

The FuseTwo plugin for WooCommerce connects your store to your FuseTwo program for tracking and attribution. For install help, plugin questions, or troubleshooting, email [email protected].

Platform

WordPress

Questions about using the FuseTwo plugin on a WordPress site can go to [email protected].

FAQs

Frequently Asked Questions

How do I contact FuseTwo support?

Email [email protected]. Include your account details and, if relevant, your store URL or platform — it gets you a faster answer.

How long does FuseTwo take to respond to a support request?

We respond within one business day.

Where do I get help with the FuseTwo app for my platform?

Shopify, BigCommerce, WooCommerce, and WordPress each have a short setup section above. If your question isn’t answered there, email [email protected].

I have a dedicated FuseTwo account manager — should I still use this page?

No. If you’re working with an account manager already, speak with them directly. This page is for technical, account, and integration questions, and for anyone who doesn’t yet have a dedicated point of contact.

I'm a publisher or creator, not an advertiser — where do I get help?

Email [email protected]. Program-specific questions are best directed to the advertiser’s program communications, but our team can point you the right way.

Where can I find the FuseTwo Privacy Policy?

Need additional help?

If you need assistance, our team is here to help.

Need additional help?

If you need assistance,
our team is here to help.